Things to know when making an appointment
Making a doctor’s appointment is easy at Health Plus General Practice. We use an appointment system that’s been designed to accommodate our patients wherever possible.
Need to see a doctor today? Please refer to our page about Urgent Bookings.
Our standard consultation with a GP is booked in as a 15minute appointment. You can also book an extended consultation (20+minute) which allow your doctor to spend more time with you exploring your concerns.
Longer appointments are available for complex problems or detailed medical assessment. These usually last for 30 to 40 minutes. We generally encourage patients to book long appointments for consultations such as drivers’ medical checks, skin checks, pap smears, mental health consultation, minor surgical procedures and general health checks.
If you’re unsure if you need a standard or long consultation, please call us and we will be happy to advise you and book you in for an appointment of an appropriate length.
If we are fully booked for the day (for non-urgent bookings), we can put you on our waiting list, as we regularly have cancellations. If an appointment becomes available, we will try to contact you as early as possible to offer you the appointment, so you have sufficient time to prepare for the consultation.
While we can book you in with any of our GPs, we believe you will get the best continuing care by a doctor that knows you and your medical history. Once you’re seeing a doctor that you like and trust, we encourage you to stay with that particular doctor when possible.
When making a doctor’s appointment (online, by phone or in person), please provide your current mobile phone number. We will then send you a reminder via text message the day before your appointment, and you can simply confirm your appointment by replying to the SMS. Alternatively, we will call you to confirm your appointment.
Please advise our reception staff if you are running late. This will allow our staff and doctor to use that time to care for other sick patients.
Patients who arrive more than 30 minutes late for their appointment may be required to re-book or see a different doctor, if available. However, we will always endeavour to accommodate patients if the matter is urgent.
Cancelling or Rescheduling an Appointment
We understand that unforeseen circumstances may occur. If you should wish to cancel or reschedule your appointment, please contact our reception at least 2 hours prior to your appointment time. Early cancellation or rescheduling will allow us to allocate available time to other patients needing to see their doctor.
Cancelling or changing a scheduled appointment with less than 2 hours’ notice may incur a cancellation fee.
A non-attendance is a situation where a patient does not attend their scheduled appointment time, or shows up more than 60 minutes late.
Non-attendance, or failure to advise with sufficient notice, means other patients who need to see a doctor are unable to access care in a timely manner. Non-attendances may be charged a non-attendance fee.