What should I do if my doctor order a test for me??
We understand the importance of test result. Hence, we have a policy and procedure in place to ensure you receive your results in a timely manner, with a clear follow-up plan when required. You can obtain a copy of our latest policy here for more detail.
What happens after you have completed the test?
Test results are generally available within one week of the test being performed. However, there are certain tests that take considerably longer.
In most circumstances, if your doctor has ordered blood tests or medical imaging, you are required to make a follow-up appointment to discuss the results personally.
This enables us to maintain a high standard of medical care and ensures patient confidentiality, as it can be difficult to identify a person and convey test or scan results clearly over the phone.
If your test results are abnormal and it is an urgent matter, your doctor will contact you in person to discuss these issues with you.
Sometimes, your doctor may be away or off sick. If you had tests or medical imaging done and you have not been advised about the result or have any follow-up appointment scheduled with your doctor, please contact our reception to arrange an appointment with one of our other doctors to discuss the results with you.
What can you do to help?
- Please contact us if you have not received a response from us regarding your results after the expected time. We will endeavour to follow up for you.
- Please ensure your contact details with us are up-to-date.
- When you make a follow-up appointment, please be aware that test results are best followed up with the doctor who requested the tests when possible.