Privacy Policy
We are committed to protecting your privacy and confidentiality
Health Plus General Practice Accreditation
While the quality of health care received by patients is primarily dependent on the skill and diligence of doctors, the practice environment in which they work is also very important. This includes physical facilities of the Practice, quality of medical records, policies concerning patient privacy and much more. In order to encourage medical practices to embark on continual improvement in these areas, the Australian Government introduced a programme of accreditation some years ago. Every three years, a visit from an expert team of Practice inspectors (GP Accreditation) assess the Practices’ conformity with the Scheme’s requirements. Health Plus General Practice is tested thoroughly against the latest standards set by the Royal Australian College of General Practitioners. They inspect every aspect from quality of the practice facilities, the medical work of the doctors, internet security to the practice’s procedural and policy standards.
Teaching Practice Accreditation
Health Plus General Practice is also accredited by The Royal Australian College of General Practitioners as a teaching practice. This accreditation process provides independent recognition that Health Plus General Practice meets the requirements of the RACGP standards. Accreditation provides assurance for owners, managers, staff, funding bodies and consumers about quality and performance. Australian General Practice Accreditation Limited (AGPAL) and General Practice Accreditation (GPA plus) are the two accreditation bodies for general practice.
General practices are encouraged to gain accreditation because:
- it follows best practice;
- the process improves the quality and safety of health care provided;
- it ensures eligibility to participate in health initiatives organized by the Australian Government.
Policies and Procedures
Health Plus General Practice is accredited to the latest Royal Australian College of General Practitioner ( RACGP ) practice standards, recognized by the relevant departments of the Australian Government. Our Practice Policy and Procedures are developed with these RACGP standards in mind. It promotes best practice to ensure high quality patient care, protect patient privacy as well as provide a safe workplace for our staff. At times, some practice policies may be seen as inflexible and not people-friendly. Please let us know if you feel that way. We would be happy to discuss this further.
Communications Policy
If a patient phones the Doctor and needs to speak with him/her, an urgent message is written to the Doctor and sent via our electronic internal messaging system. Doctors only take calls from other Doctors/Hospitals, Pharmacists and Nursing Homes. If any third party e.g. solicitors, insurance or third-party phone, they are advised to put their request in writing and fax/mail it to the Practice. Health Plus General Practice does not communicate electronically with patients or any third party.
Privacy Policy
Our privacy policy is to provide information to you, our patients, on how your personal information (including your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.
We have made our full Privacy Policy available online: Privacy Policy
Please see our reception staff if you would like a hard copy of our Privacy Policy.